It has been brought to our attention that technicians that have a valid Islander Prime certification are being notified that they do not have a valid certification.
The Gasboy Technical Support phone queue performs a validation check when the Tech ID number is entered and confirms the technician has an active Gasboy certification.
We apologize for the incorrect response within the Cisco phone system and have a service ticket submitted to have this resolved as quickly as possible. Please be assured that we will provide assistance for all certified technicians which can be validated with the Technical Support agent you are working with during the call.
Thank you!