We have moved from Team Viewer to Bomgar 

The Gasboy Technical Support Assistance Center relies on remote access at times to properly diagnose reported issues. Remoting into a customer’s or technician’s PC can help save time in troubleshooting an issue that may otherwise take longer to determine the root cause. Being able to view the system directly eliminates the possibly of misdiagnosing the problem or having any misunderstandings of the issue due to terminology variations used to explain the issue.