An updated Service Bulletin has been released to ASC's in relation to a potential identified issue- SB 3090 is available in the Gilbarco Extranet under Technical Resources.

Potential issue: fuel pumps not going through reset after authorization from the PRIME system controller.  This causes communication failure with Gilbarco pumps.

Remedy: Located on the Gasboy FTP are informational files and updated software-
Current Versions/Prime/12 PORT COMM/3_27_2020_Latest_Release_USE_THIS – is four folders required to upgrade the Prime 12 port commverter.

• 01_nWGT_08_03_00_Interim
• 02_BootLoader_03_02_01
• 03_nWGT_08_04_04
• 04_Oric Pump interface_1.01.14
  A video also resides in the folder that shows the order to install when upgrading 12 port commverter boards. It can be found in the folder labeled  3_27_2020_Latest_Release_USE_THIS.
  
  For Gilbarco pumps only – There has been a recent hardware change on the Current Loop blade (M15778B003) used for communicating to Gilbarco Pumps. Gasboy will provide an update when the new Current loop blades are in stock and ready for order.

Did you know?

For customers that order the Fuel Point option, the Wireless programmer is a portable device used when programming the Vehicle rings, Fuel Cubes, Datapass and Nozzle Readers. The Wireless Programmer is required to be registered to FHO or the EKOS Cloud Solution database prior to being able to program Vehicle Identification devices such as Rings, Cubes or Datapass. Upon powering up the Wireless Programmer you will have one of two default logon options when you first power on the unit.

Fleet Head Office users:

For customers that are using the basic Fleet Head Office (FHO) program, the default logon will be: Username = ADMIN Password = ADMIN

• You will be prompted to enter your personal User ID and password after the initial logon.

Note: Please follow the appropriate documentation to complete the Wireless Programmer Registration as well as for programming the Fuel Point devices. The manuals to reference are:

• MDE-4821 (Fleet Head Office Systems Installation and User’s Manual)
• MDE- 4868 (Fuel Point Plus Vehicle Installation and Configuration Manual)
• MDE- 4851 (Fuel Point Plus Station Installation and Setup Manual)

Note: If you attempt to log on using the ADMIN credential above and the prompt says, ‘Erase Personal Data?” turn the programmer off and then back on. Then attempt to log in using the GASBOY credential below. A message stating ‘Erase Personal Data?’ after using the ADMIN credential indicates that the programmer has already been registered to a head office or EKOS application.  Call TAC for assistance.

EKOS users:

Note: You will not be prompted to enter your personal User ID and password after the initial logon, but this can be changed at any time.

Did you know?

Gasboy provides a Service to remotely setup the Prime Fuel Management Controllers. This Service can be ordered by using part number G099071.

The recommendation is once the order is placed, download MDE-5458 – Fleet Prime Controller Setup Form from GOLD DOCS.

Complete the form and submit it to the following email address at:  PLUSstartup@gasboy.com

Once received, our project coordinator will be in touch to setup a consultation to discuss the Setup Form and answer any questions you or the installer will have about completing the Controller Startup. This will help us identify when the installation will take place and assure, we have dedicated resource to program and test the system with the on-site technician.

The on-site technician will be responsible for following all installation guidelines and be able to provide remote access using the Bomgar program. Having a Certified technician on-site is preferred but with this service, this can ensure even with a novice technician onsite that the controller will operate as designed.

We are excited to announce that the Gasboy Service team will be providing a Training Video Library to all ASC’s that have completed one of the following courses either through an online module or instructor lead class.

The intent of the Training Video Library is help enhance technician’s knowledge on how to perform various tasks with a variety of Gasboy products. This should help technicians become more efficient while supporting our customers.

The following completed course will allow you access to the video library:

• Atlas and Fleet Plus Certification Course (Course ID GBFPOUS16)
• Gasboy Islander Prime Instructor-Led Course (Course ID GBIPCUS01)
• Gasboy Islander Prime Course (Course ID GBPRWUSPRIME)
• Gasboy Fleet Plus Recertification (Discontinued Course ID XGBFPRWUS16)

The Video Library will be setup into 6 different modules based on content offered. The following modules are:

• FHO Video Library
• Plus Video Library
• Prime Video Library
• Fuel Pt Video Library (Coming Soon)
• EKOS Video Library (Coming Soon)
• Atlas Dispensers Video Library (Coming Soon)

Any technicians that have already completed any of the above classes should receive an email notification that they have been registered to the Gasboy Training Library course.

All you need to do is log into Saba to access the video content!

The Gasboy Service Team is very interested in hearing your feedback and suggestions to help build and improve your experience using the Gasboy Video Library. Please submit any feedback to: Gso.Ser.gasboysupportquestion@gilbarco.com

Completing Station Setup Managed by EKOS

When installing a Gasboy Fuel Management system that will be controlled through the cloud-based solution EKOS, the ASC will need to contact the Gasboy Technical Service team to help synchronize the station data such as vehicle and driver devices. Once the synchronization is complete, the technician should be able to complete the final testing by using the customer’s media to approve the pump through the Gasboy Fuel management system.

Please call the Gasboy Technical Service department at 1-800-444-5529, and make sure to have the following information:

• The customer’s Public IP address assigned to communicate to EKOS network.
• The Station Name that was entered in SiteOmat. (e.g. Greensboro).
• The Station Code that was entered in SiteOmat.
• The Fuel Product names used when assigning tanks in SiteOmat. (e.g. Diesel #2, Unleaded, etc.)

By completing this final phase; this will assure that the customer will be able to manage their devices and be able to start tracking their transaction events through EKOS.

Thank you!

Phone System Issue Notification

It has been brought to our attention that technicians that have a valid Islander Prime certification are being notified that they do not have a valid certification.

The Gasboy Technical Support phone queue performs a validation check when the Tech ID number is entered and confirms the technician has an active Gasboy certification. 

We apologize for the incorrect response within the Cisco phone system and have a service ticket submitted to have this resolved as quickly as possible. Please be assured that we will provide assistance for all certified technicians which can be validated with the Technical Support agent you are working with during the call.

Thank you!

BSP SP17 Released

BspServicePack has been released to address issues with BSP SP15.  The file name BspServicePack is version SP17 and the solution to address added support for TLS 1.2 security level.  Controllers with BSP SP13 and up can be upgraded to SP17.  This BSP SP17 requires installation using PuTTY.  The BspServicePack file is to be placed in the /etc/BSP folder using WinSCP.

Installation instructions can be found in Service Bulletin SB #2964 or contact TAC for assistance.

Islander PLUS and ICR PLUS Support Plan

In August of 2018, Gasboy launched the new Islander PRIME fuel management system.  Islander PRIME is the best-in-class home base controller utilizing the latest technology to enable forecourt automation.

With the launch of the Islander PRIME, Gasboy is announcing the end-of-life of the prior generation Islander PLUS product line.  No further Islander or ICR PLUS orders will be accepted.

SUPPORT: Gasboy will support the Islander PLUS and ICR PLUS consistent with our distributor agreement (refer to SP-7030D in GOLD) including:

• Spare Parts Support ending = 4/30/2022
• Help Desk Support ending = 4/30/2029

Additional information on the new Islander PRIME fuel management system can be found on the new Gasboy website at www.gasboy.com

For any additional questions, please contact your local Gasboy sales representative.

Let's Stay in Touch...

Welcome to the New Gasboy ASC Newsletter

The Gasboy team is launching an improved Newsletter process to provide important information to our technical partners faster.  Once a week there will be a news feed of available articles sent to your mailbox.  Just click and read!

Upcoming Gasboy Service Work?

Did you know technicians can request a scheduled appointment for a large Gasboy technical task? 

On occasion the Gasboy TAC team receives requests which may take several hours to complete.  These requests include such things as migrating the Fleet Head Office (FHO) application or SQL Database from one PC/Server to another, converting a physical FHO Hasp Key to a FHO software product key, help upgrading SiteOmat, BSP, or FHO software along with other requests that require preparation such as performing appropriate backups and making sure the required resources are available to complete the task.